Rabbit's FAQ

1. What are natural supplements?
Natural supplements are derived from nature, often consisting of herbs, vitamins, minerals, and other natural ingredients. Unlike synthetic supplements or pharmaceuticals, natural supplements aim to harness the inherent benefits of nature in their purest form. They offer a holistic approach to health and wellness, emphasizing the body's innate ability to heal and maintain itself. While both natural and synthetic supplements have their place in healthcare, many individuals prefer natural options for their perceived purity and minimal processing.

2. How do I know which supplement is right for me?
Choosing the right supplement is a personal journey, and we believe in autonomous healthcare. It's essential to do thorough research and understand your health needs. While we provide detailed information and articles about each of our products on our Blog Page, it's crucial to remember that everyone's body is unique. Before starting any new supplement regimen, always consult with a healthcare professional to ensure it's the right choice for you. We encourage our customers to be proactive, read our blogs, and make informed decisions about their health.

3. Are there any side effects associated with your products?
All our products are manufactured in FDA-approved facilities, ensuring their safety and quality. While side effects can vary depending on the individual, one of the most common side effects some people experience, especially when introducing a new supplement into their regimen, is an upset stomach. To minimize this potential side effect, we recommend taking all our supplements with food. It's essential to consult with a healthcare professional before starting any new supplement, as they can provide guidance tailored to your specific health situation. Any significant side effects associated with our products are noted on the product labels and in the product descriptions.

4. How are your products sourced and manufactured?
Our products are globally sourced, ensuring we obtain the highest quality ingredients from their native regions. However, all our products are manufactured entirely in the USA in facilities that are both GMP and FDA approved. We place a strong emphasis on quality and safety, ensuring that every product that reaches our customers meets the highest standards of purity and efficacy.

5. Do I need a prescription to purchase your supplements?
No, you don't need a prescription to purchase our supplements. They are available for general sale. It's worth noting that natural supplements, while beneficial, are not as potent as pharmaceuticals, which are synthetic and manufactured. Pharmaceuticals often come with more side effects due to their potency. However, our natural supplements aim to provide health benefits with fewer side effects. Always consult with a healthcare professional before starting any supplement to ensure it's the right fit for your health needs.

6. How should I use your products?
All our products come with clear directions for use, dosage recommendations, and other relevant usage instructions both in the product descriptions on our website and on the labels printed onto the bottles. However, it's essential to note that individual needs can vary. We always recommend consulting with a healthcare professional to determine the best dosage and usage for your specific situation.

7. Can I take multiple supplements at once?
Yes, you can take multiple supplements simultaneously. However, while there are no critical interactions between our products, it's essential to be aware of the cumulative intake of certain ingredients. Overconsumption of a particular supplement might result in mild side effects like an upset stomach. As always, we recommend doing your research and consulting with a healthcare professional to ensure that you're taking the right combination of supplements for your needs.

8. How long will it take to see results?
The timeline for seeing results can vary based on the individual and the supplement. Typically, with a consistent dosage regimen, you should begin to notice changes by the end of your first month. Our product servings are designed to last anywhere from 1 to 3 months, so you should ideally see results by the end of your first order if dosed correctly. However, it's essential to understand that supplements may affect individuals differently.

9. What is your return and refund policy?
- If the product you receive is damaged or defective, we offer a full refund or can send a replacement, based on your preference.
- We handle each return request on a case-by-case basis.
- For a full understanding of our policy, we recommend reading the detailed return and refund policy on our website.
- If you wish to return a product, it must be unopened and in its original packaging. - Please note that return shipping costs will be borne by the customer.
- Orders can be canceled without any charges within 24 hours of placing them.

10. How long does shipping take?
Domestic shipping across the United States typically takes 3 to 4 business days.
International shipping generally takes 7 to 11 business days. Customers have the option to purchase expedited shipping for a nominal fee. Shipping costs are outlined at checkout. With the purchase of any bundle or combo, shipping is free. For orders of three or more products, shipping costs are kept minimal, and we do not mark up these charges. For a detailed breakdown, please refer to the shipping policy on our website and the information provided upon checkout.

11. Do you ship internationally?
Yes, we offer international shipping to most countries. While there are no additional restrictions or fees on our end, customers should be aware of potential customs fees, import duties, and other related charges upon receiving their orders. Currently, our primary distribution warehouse is located in the United States, but we have plans to expand our distribution to Canada and other regions soon. If you're ordering from outside the U.S., please be informed about any additional fees or regulations that might apply in your country.

12. Is my payment information secure?
Absolutely. At Rabbit's Naturals, the security of your payment information is our top priority. Our website employs advanced encryption technologies, ensuring that all sensitive data, including your payment details, are fully protected. We adhere to stringent data protection standards and utilize state-of-the-art security measures to safeguard your information. Rest assured, your payment details are in safe hands with us.

13. Do you offer any discounts or promotions?
Yes, we're committed to providing our customers with the best value possible. We offer a range of discounts to help you save on your purchases:
Combos: These are combinations of two products frequently bought together, available at a significant discount.
Bundles: These include several products and come with free worldwide shipping on top of the already discounted prices.
Newsletter Signup: By signing up for our newsletter, you'll receive an additional 10% off your first order.

We continuously strive to provide our customers with the best deals, and we're excited to introduce an affiliate program and a loyalty program in the near future. Take advantage of these fantastic discounts and get your supplements at unbeatable prices.

14. Will my order be tracked?
Yes, all our orders are tracked. Once your order has been fulfilled, which typically takes 1 to 2 business days from the time of placing the order, you'll receive an email with a tracking number. As mentioned earlier, domestic shipping within the United States usually takes 3 to 4 business days. You can always refer to the shipping policy on our website for more detailed information.

15. What if I receive a damaged product?
We apologize for any inconvenience caused. If you receive a damaged or compromised product, please contact our support team immediately. We handle such situations on a case-by-case basis to ensure customer satisfaction. While we strive for perfection, occasional mishaps can occur during shipping. However, please note that we have measures in place to verify the integrity of our products before shipping, ensuring that such instances are rare. Your trust is paramount to us, and we'll do our utmost to resolve any issues promptly.

16. Are your products vegan/vegetarian/gluten-free/etc.?
All relevant information about our products can be found in the product descriptions on our website. Additionally, each product comes with a label that clearly outlines its ingredients, usage instructions, and other essential details. We encourage our customers to read through these details to ensure they have a comprehensive understanding of what they're purchasing.

17. How can I get in contact with customer support?
There are several ways to reach out to our customer support team:
Email: You can send us an email at support@rabbits.cc.
Chat Box: On our website, you'll find a chat box in the bottom right corner. Feel free to send us a message there.
Support Page: Navigate to our support page and submit an email through our website portal.
Phone: While we do have a phone line, it may not always be answered as we currently do not have a dedicated phone representative. However, if you open a support ticket, we might request a phone conversation to better assist you and resolve your issue. We're committed to providing prompt and efficient support, so rest assured, we'll get back to you as soon as possible.

18. Do you have a physical store?
At the moment, Rabbit's Naturals operates primarily as an e-commerce-based business, and we do not have a physical retail store where you can purchase our supplements in person. However, we do have a physical warehouse located in the United States of America. While we're currently focused on our online operations, we are considering the possibility of expanding to retail locations in the future.

19. Can I change or cancel my order once it's been placed?
Yes, you can change or cancel your order after placing it. If you wish to make any modifications or cancel your order, please do so within 24 hours of placing it. If you encounter any difficulties in doing this, don't hesitate to contact our support team for assistance. For more detailed information regarding order modifications, cancellations, shipping, and returns, please refer to the shipping and return policy on our website.